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Terms & Conditions

REBUS SIGNET RINGS TERMS & CONDITIONS (APRIL 2022 EDITION)

  1. THESE TERMS

    1. What these terms cover. These are the terms and conditions on which we supply products to you. All of our products, including those to which services such as engraving have been applied, as classed as “products” for the purposes of consumer law.

    2. Why you should read them . Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  2. INFORMATION ABOUT US AND HOW TO CONTACT US

    1. Who we are. We are Rebus Signet Rings Limited a company registered in England and Wales. Our company registration number is 08584636 and our registered office is at 2 Gloucester Road North, Bristol, BS7 0SF. Our main trading address is our London workshop, at 67-69 Leather Lane, London, EC1N 7TJ, United Kingdom. Our registered VAT number is 175 7101 11.

    2. How to contact us. You can contact us by telephoning our customer service team at +44 (0) 207 405 5188 or by writing to us at info@rebussignetrings.co.uk or Rebus Signet Rings Ltd, 67-69 Leather Lane, London, EC1N 7TJ.

    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

    5. Our trade marks & trading names. We trade as “Rebus” and “Rebus Signet Rings”, both of

      which are our registered trade marks.

  3. OUR CONTRACT WITH YOU

    1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product (or will refund any amounts you have paid to us). This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

    4. We sell worldwide. We are based in the UK, but we sell our products on a worldwide basis.

  4. OUR PRODUCTS & SERVICES

    1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 10% tolerance.

    2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

    3. Resizing.

      1. Our approach to resizing depends on the nature of the product you have ordered, and how long after you received the product you wish to have it resized.

      2. In all cases, we require you to pay the costs of returning the product to us (including any applicable customs duties and other costs relating to transporting the product back to us).

      3. If you return your product to us within 28 days of receipt, we will usually resize it up or down slightly free of charge once. We may refuse to do so in certain circumstances at our discretion, including where the ring has a stone set or where we otherwise feel that resizing carries an unusually high risk of damage to the product. If you require a second resizing, we will charge you a fee which will be notified to you at the time (based on the work required).

      4. If your product is a stone set ring, you will have been required to attend a fitting date during the manufacturing process before the stone was set (or, if you are based outside the UK or otherwise unable to visit our premises, you may instead have been asked to use a replica resin ring to verify your finger size). It will not be possible to re-size the ring at all thereafter.

      5. If you engage any third party to resize, repair or otherwise alter a product supplied by us, we will not be in any way responsible for the effect of any acts of such a third party, including where their actions result in damage to the ring or loosening/loss of any set stone.

    4. Design Services. We will work with you to design a ring that meets your specification, which will include design and layout drawings. We may use a subcontractor for this design and drawing work. We will retain all intellectual property rights in such drawings and the design of any products (or, where applicable, the subcontractor will retain those rights and grant us a licence for their use), in each case including the right to use aspects thereof in designs for our other clients. If you wish to purchase exclusivity of any design, then please contact us to discuss a price for exclusivity.

  5. YOUR RIGHTS TO MAKE CHANGES

    1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  6. OUR RIGHTS TO MAKE CHANGES

    1. Minor changes to the products. We may change the product:

      1. to reflect changes in relevant laws and regulatory requirements; and

      2. to implement minor technical adjustments and improvements, for example to improve comfort or durability. These changes will not affect your use of the product.

  7. PROVIDING THE PRODUCTS

    1. Delivery costs. We do not charge for delivery anywhere in the world. You are responsible for any other costs relating to delivery or carriage, including any customs or import/export duties or costs or other taxes (save in the case of deliveries to the USA, where we will meet these for you). We cannot predict how much such costs may be, as they vary wildly from country to country – it is your responsibility to verify these costs prior to placing your order with us.

    2. When we will provide the products. During the order process we will let you know an estimate of when we intend to provide the products to you. We will then confirm a delivery date once your products are ready for despatch. Typical delivery times from despatch are:

      1. UK - next working day;

      2. Europe - 2-3 working days;

      3. USA & Canada - 2-3 working days;

      4. Australia and New Zealand - 2-5 working days; and

      5. Rest of the World - 2-5 working days.

    3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. Some examples of events outside our control include difficulties in obtaining materials required to produce your products, or delays in the products passing over international borders.

    4. Collection by you. If you wish to collect the products from us, please tell us at the time of placing the order so that we can agree the necessary arrangements.

    5. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our delivery contractor will either leave the products in what it considers to be a safe place, or leave a note setting out how you can re-arrange delivery. We are not responsible for any products which are left in a safe place but go missing prior to you returning home, so it is very much in your interests to ensure you are at home to accept delivery. Please note that anyone at your address may sign for the products, which may be a particular issue where multiple people reside at the address you have given us.

    6. If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot (or if we have agreed that you can collect the products from us and you do not collect them within three months of us notifying you that they are ready to collect) we will contact you for further instructions and may charge you for storage costs and any costs incurred towards the delivery contractor. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection within a timescale satisfactory to us, we may end the contract and clause 10.2 will apply.

    7. Your legal rights if we deliver products late. You have legal rights if we deliver any products late. If we miss the confirmed delivery deadline (i.e. not the estimated delivery date) for any products then you may treat the contract as at an end straight away if any of the following apply:

      1. we have refused to deliver the products;

      2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

      3. you told us before we accepted your order that delivery within the delivery deadline was essential.

    8. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.7, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact customer services on the details in clause 2.2 for a return label or to arrange collection.

    9. When you become responsible for the products. Products will be your responsibility from the time we deliver the product to the address you gave us.

    10. When you own products. You own a product once we have received payment in full.

    11. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your finger size. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information if it was not provided during your order placement. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

  8. YOUR RIGHTS TO END THE CONTRACT

    1. You may be able to end your contract with us in some circumstances. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;

      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

      3. If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products;

      4. In all other cases (if we are not at fault and there is no right to change your mind), please contact us on the details in clause 2.2 to see whether we will agree to a return, and on what terms.

    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below in this clause 8.2, the contract will end immediately and we will refund you in full for any products which have not been provided (and you may also be entitled to compensation in some circumstances). The reasons are:

      1. we have told you about an upcoming major change to the product or these terms which you do not agree to;

      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

      3. (if you are based in the UK or EU only) we notify you that there is a risk that supply of the products may be significantly delayed because of events outside our control; or

      4. you have a legal right to end the contract because of something we have done wrong.

    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). This clause

        1. only applies to customers based in the UK and EU. For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. If you are based outside the EU and UK, we offer you the same right as a gesture of goodwill.

        2. When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

          1. products which have been personalised to you, including engraved or bespoke items;

          2. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or

          3. any products which become mixed inseparably with other items after their delivery.

        3. How long do I have to change my mind? You have 14 days after the day on which the products are delivered to your nominated address, or (if the products are split into separate deliveries) 14 days after the last products within the order are so delivered.

  9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

      1. Phone, email or post. Please contact Customer Services on the details in clause 2.2. Please provide your name, home address, details of the order and, where available, your phone number and email address.

      2. Online. Complete the form on our website at https://rebussignetrings.co.uk/Model_Cancellation_Form.pdf.

    2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either post them back to us at the address in clause 2.2 or (if they are not suitable for posting) allow us to collect them from you. Please contact customer services for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.

    3. When we will pay the costs of return. We will pay the costs of return:

      1. if the products are faulty or misdescribed; or

      2. if you are ending the contract under clause 8.2.

        In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

    4. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

    5. How we will refund you. We will refund you the price you paid for the products including delivery costs (if we charged you for delivery), by the method you used for payment. However, we may make deductions from the price, as described below.

    6. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

      2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

    7. When your refund will be made. We will make any refunds due to you as soon as possible after we have ascertained that a refund is due to you (which may only be after we have received the product back from you).

  10. OUR RIGHTS TO END THE CONTRACT

    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

      1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or

      3. you do not, within a reasonable time, allow us to deliver the products to you.

    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

  11. IF THERE IS A PROBLEM WITH THE PRODUCT

    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us on the details set out in clause 2.2.

    2. Summary of your legal rights in the UK and EU. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights. If you are outside the UK and EU we offer the same rights as a gesture of goodwill.

      Summary of your key legal rights

      This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

      The Consumer Rights Act 2015 in the UK says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

      1. Up to 30 days: if your products are faulty, then you can get an immediate refund.

      2. Up to six months: if your products can't be repaired or replaced, then you're entitled to a full refund, in most cases.

      3. Up to six years: if your products do not last a reasonable length of time you may be entitled to some money back.

      We understand that similar rights apply in the EU, since the Consumer Rights Act 2015 was based on EU legislation. If you believe that you are entitled to different rights in your home country, then please provide us with evidence of what you believe you are entitled to for us to consider.

    3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact customer services on the details in clause 2.2 for a return label or to arrange collection.

    4. Our Additional Warranty. In addition to the legal rights set out above, we also offer a warranty that, for a period of 12 months commencing on the date of delivery or collection (as applicable), the products will be free of manufacturing defects. In respect of this warranty:

      1. You must return the products to us at the address in clause 2.2, along with proof of purchase, within 12 months of the date of delivery or collection (as applicable);

      2. The warranty will cease if anyone other than us has attempted to repair, resize or otherwise alter the products (including if you have done this yourself);

      3. This warranty will not cover any of the following:

        1. Loss of, damage to or breakage of the product after delivery or collection (as applicable);

        2. Gradual degradation or changes in appearance as a result of normal wear and tear or tarnishing; or

        3. Careless handling or improper use (including the effects of cleaning).

      4. Where you are covered by this warranty, it will be at our discretion whether to repair the product, replace it, or refund you for the amount you paid for the product.

  12. PRICE AND PAYMENT

    1. Where to find the price for the product. The price of the product (which includes any applicable VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

    4. When you must pay and how you must pay. Our website sets out how you can pay us at the point of placing your order. You must pay for the products in full prior to us despatching your product.

    5. Discount Codes. We may offer discount codes from time-to-time. If you have any questions about a discount code, please contact Customer Services on the details provided in clause 2.2. In respect of all such discount codes, the following shall apply:

      1. All discounts referred to are against the price of the products excluding delivery and/or any services such as personalisation or design;

      2. Discount codes are non-transferable, and may only be applied by the person or account to whom they were sent;

      3. Discount codes may be used once only, and cannot be applied retrospectively to orders already placed;

      4. Discount codes may be used only once, and only one discount code may be applied to an order;

      5. Discount codes will be subject to any other rules set out in the covering email or other literature with which the code is provided; and

      6. We reserve the right to withdraw any discount code at any time, without notice.

  13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2; and (if you are based in the UK) for defective products under the Consumer Protection Act 1987.

    3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any other costs or losses relating directly or indirectly to your business.

  14. HOW WE MAY USE YOUR PERSONAL INFORMATION

    1. How we may use your personal information. We will only use your personal information as set out in our Privacy Policy at https://rebussignetrings.co.uk/privacy-policy.

    2. Our right to post images. We will often post images of our products, including bespoke or personalised products, on our website and social media. Please contact us if you would prefer us not to do so in respect of your products.

  15. OTHER IMPORTANT TERMS

    1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree for various reasons.

    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. Customers outside the UK are not permitted to bring legal proceedings in their local court unless and until they have provided us with conclusive evidence that they have a non-excludable right to do so.